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Common queries answered
Frequently asked Questions
First, check your spam or junk folder in case the confirmation email was filtered there. If you still can’t find it, contact us with the email address used at checkout and we’ll help confirm your order details.
Contact us as soon as possible if you need to update your shipping address. If your order has not been processed or shipped yet, we’ll do our best to make the change before it goes out.
Once your order has been processed, you should receive updates by email. If you’re unsure about your order status, reach out with your order number and we’ll help you check where things stand.
Tracking updates can sometimes take time to appear after a package has been processed. If your tracking has not updated after a reasonable amount of time, contact us and we’ll help look into it.
If something doesn’t look right with your order, contact us as soon as possible with your order number and details about the issue. Photos can also help us review the situation faster when applicable.
For wholesale, bulk orders, or business inquiries, please contact us directly with a few details about what you’re looking for. We’ll review your request and get back to you with more information. We are happy to fulfill your wholesale needs.
For more information about shipping, payments, ordering, product storage, refunds, and general policies, visit our full FAQ page.